PWNHealth

Privacy Policy

Effective Date: November 21, 2019

This Privacy Policy (“Privacy Policy”) describes the data collection practices of PWNHealth, LLC (the administrative services provider of the professional entities), PWN Remote Care Services and certain of its affiliated professional entities (collectively, “PWNHealth”, “we” or “us”) and how we use, disclose, and protect your personal information. This Privacy Policy applies to the information we collect through your use of the services relating to ordering laboratory tests, including, without limitation, ordering of tests, test review services, testing, receipt of test results, any customer support or counseling and any other related services provided by PWNHealth or its service providers and partners (the “Services”) through the mylabology program website (the “Website”).

As part of the Services and as explained in Section 11 (Third Party Privacy) below, you may interact with certain Website pages that are hosted by Bio-Reference Laboratories, Inc. (“BRL”) or by PWNHealth. BRL’ privacy policy and terms and conditions of use (the “BRL Policies”), which are located in the BRL footer of each Website page, govern your interactions with the Website pages hosted by BRL and describe what information BRL collects about you when you use BRL’ services and how that information is used, disclosed, and maintained by BRL. If this Privacy Policy appears on any Website page, then the Website page is governed by this Privacy Policy. If only the BRL Policies appear on a WebSite page (and not this Privacy Policy), then the Website page is hosted by BRL and the Website page is governed by the BRL Policies. For the avoidance of doubt, the BRL Policies only apply to the Website pages hosted by BRL; the remainder of the Services are governed by this Privacy Policy.

In addition, our Notice of Privacy Practices and the Data Authorization in the Informed Consent describes how health information about you may be used and disclosed by PWNHealth and its service providers or partners, and how you can get access to this information. In the case of any differences between the Notice of Privacy Practices and this Privacy Policy, the Notice of Privacy Practices will govern.

  1. Consent. By accessing, using, or viewing the Website, including receiving the Services, you agree that you have read and understood this Privacy Policy and unconditionally agree to be bound by it. Further, you consent to the collection and use of your information in the manner we describe in this Privacy Policy. IF YOU DO NOT AGREE WITH ANY PART OF THIS PRIVACY POLICY, PLEASE DO NOT USE THIS WEBSITE OR SERVICES.
  2. Changes to our Policy. We reserve the right to modify or amend this Privacy Policy at any time. All changes to this Privacy Policy will be effective immediately upon their posting to the Website. We will notify you of material changes to this Privacy Policy by posting the modified Privacy Policy on the Website. Continued use of the Website and/or the Services after the effective date of a modified Privacy Policy will indicate your agreement to any modified terms.
  3. Personally Identifiable Information We Collect. In your use of the Website and Services, we may collect any information that you voluntarily share with us. This information may also be collected by third party service providers or partners on our behalf. This information may be collected when you send us emails, voluntarily submit information to us via the Website, or otherwise submit information in connection with the Services. This information may include your (1) contact information (such as name, address, email address and phone number), (2) age, (3) gender, (4) date of birth, (5) health information, (6) financial and payment information, including credit card and payment card information, and (7) any other information you choose to provide us. In addition, we receive from BRL the personal information you use to create an account with BRL.

    We may use third party service providers to assist us in collecting and maintaining this personally identifiable information. However, we require such service providers to maintain the confidentiality of such information.
  4. How we use Personally Identifiable Information we Collect. We will use personally identifiable information: (i) to provide the Services to you; (ii) to send messages to you and otherwise communicate with you in connection with the Services, (iii) as otherwise may be disclosed at the point of collection, and/or (iv) as described below or in the Notice of Privacy Practices. In addition, we may use your personal information in the aggregate in a non-identifiable way in order to better understand the Services being provided, how to improve these Services, how to improve the Website and for any other lawful purpose.
  5. Other Information Collected On the Website. When you visit the Website, we (or a third party service provider on our or BRL’ behalf) may passively collect the following non-personal information about you and your usage of the Website.
    1. IP Address. Your IP address may be collected. Your "IP address" is usually associated with the network location and physical location from which you enter the Internet. We log IP addresses for systems administration purposes. This information helps us determine how often different areas of our site are visited and we also use this information to personalize the content that is displayed to you on the Website based on your previous visits and the ads that you access. We do not link IP address to any information that is personally identifiable.
    2. Cookies. We use cookies to track the use of the Website and to facilitate and enhance your experience on the Website, including tracking which lab tests you have viewed and to statistically analyze trends and other user behavior on the Website. The term "cookies" refers to electronic data stored by your computer browser. The cookies enable us to facilitate your access to different aspects of the Website. For example, by showing when and how you visit the Website, cookies help us to see which pages of the Website are popular and which are not. Cookies can also help us to improve your enjoyment of the Website, for example, by remembering your address or other information when you request information or services on the Website.

      Most web browsers automatically accept cookies, but you can disable this function so that your browser will not accept cookies. Please be aware that if you disable this function, it may impact your use and enjoyment of the Website.
    3. Web Beacons and Pixel Tags. The term “web beacons” and “pixel tags” refer to Internet tools, such as transparent images on the Website or in emails that we may send to you that help us to determine whether a page has been viewed or an email opened. A pixel tag is a type of web beacon embedded in an image on the website. In general, any electronic image viewed as part of a web page can contain a pixel tag or other web beacon. We may also use these Internet technology tools to allow us to track the internet browser most commonly used to access the Website and the pages that are most popular, which statistics assist us in making the Website more user-friendly and accessible.
    4. Statistical Identifiers and Device Recognition. We (or our service providers on our behalf) may employ statistical identifiers, also known as device recognition tools. These tools may be used to assist in managing the content on the Website by informing us (without using cookies) of the content that you use and view on the Website. These tools collect various information about your device, such as your screen resolution, browser type, and operating system. Many devices have unique, or near unique, device profiles such that collecting this information allows us and our service providers to determine with a reasonable level of statistical accuracy information on your engagement with the Website and advertisements on the Website, as well as your device when you interact with the Website. We do not tie this statistical information to your personal information.
    5. Surveys. We may also ask that you participate in anonymous surveys, which allow us to collect additional data to help us improve the Website. Participation in such surveys is voluntary and is not connected to any of your personal information.
    6. Analytics. We use non-personally identifiable information in the aggregate to determine how much traffic the Website receives, to statistically analyze Website usage, to improve our content, and to customize the Website's content, layout and services. In addition, we may use your IP address to help diagnose problems with our server, to manage the Website and to enhance the Website based on the usage pattern data we receive.
  6. How we Disclose the Information we Collect. We may disclose aggregated information about our users, and information that does not identify any individual, without restriction.

    In addition, you agree that we have the right to disclose personal information that we collect or you provide:
    1. to BRL;
    2. to any member of our group, which means our subsidiaries and affiliates, including our ultimate holding company and its subsidiaries and affiliated, professional corporations as needed to provide the Services;
    3. to analytics providers that assist us in the improvement and optimization of the Website;
    4. to fulfill the purpose for which you provide it;
    5. for any other purpose disclosed by us when you provide the information or with your consent;
    6. o third-party service providers specifically involved in the processing of your information received via the Website and as otherwise necessary to manage the Website and provide the Services you request;
    7. to resolve disputes, investigate problems, and enforce the Website terms of use or any other agreement with PWNHealth;
    8. to investigate and disclose information from or about you if we have a good faith belief that such investigation or disclosure is (a) reasonably necessary to comply with legal process and law enforcement instructions and orders, such as a search warrant, subpoena, statute, judicial proceeding, or other legal process served on us; (b) helpful to prevent, investigate, or identify possible wrongdoing in connection with the Website; or (c) protect our rights, reputation, property, or that of our users, affiliates, or the public;
    9. if we, or any of our businesses, are sold or disposed of as a going concern, whether by merger, reorganization, sale of assets or otherwise, or in the event of an insolvency, bankruptcy or receivership; and
    10. in connection with a commercial transaction where we are seeking financing, investment, support or funding.
  7. Access to your Personally Identifiable Information. You will be able to access your lab test orders and results from PWNHealth through your account as further described in the Terms of Use. Once you have completed your purchase transaction, you may update your personal information by contacting us at %{phone} or %{email}
  8. Handling of Electronic Records and Backup. In general, we will retain all information collected through the Website and Services for, at a minimum, the length of time permitted by law. We maintain backup files as a protection against natural disasters, equipment failures, or other disruptions. Backup files protect you and us because they lower the risk of losing valuable data. Backup files may contain records with your personal information. Removing a record from our active files and databases does not remove that record from any backup systems. Such backup data will eventually be passively deleted as backup records are erased through the normal recycling of backup files. In the meantime, as long as backup records exist, they receive the same security protections as our other records.
  9. Security. Communications between your browser and portions of the Website containing personally identifiable information may be protected with various forms of encryption. This encryption is to help protect your information while it is being transmitted. Once we receive your information we strive to maintain the physical and electronic security of your personal information using commercially reasonable efforts.

    HOWEVER, NO DATA TRANSMISSION OVER THE INTERNET OR ANY WIRELESS NETWORK CAN BE GUARANTEED TO BE PERFECTLY SECURED. AS A RESULT, WHILE WE STRIVE TO PROTECT YOUR PERSONAL INFORMATION USING COMMERCIALLY AVAILABLE AND INDUSTRY STANDARD TECHNOLOGY, WE CANNOT ENSURE OR GUARANTEE THE SECURITY OF ANY INFORMATION YOU TRANSMIT TO US, AND YOU DO SO AT YOUR OWN RISK.

    We have implemented measures designed to secure your personal information form accidental loss and from unauthorized access, use, alteration, and disclosure. As you access your personal information by logging on to your BRL account, you are responsible for keeping your password confidential.
  10. Security Breach. If we determine that your personal information has or may reasonably have been disclosed due to a security breach of our systems, we will notify you to the extent required by applicable state and federal law, using your information that we have on file.
  11. Third Party Privacy. This Privacy Policy applies only to the portion of the Website and the Services provided by PWNHealth. The portion of the Website and the Services provided by BRL are governed by BRL’s privacy policy and applicable terms and conditions of use. PWNHealth is not responsible for the privacy practices of any third party website you access from this Website. You should review the privacy policy of every website before using the website or submitting any information to the website.